Help Desk Services
Our Help Desk is a cost effective, scalable, highly technical and specialized service customized to your needs. We provide technical support that will help to lower operating expenses, improve employee satisfaction, increase business productivity, and lets you focus on your core business.
Some of the key features of our Help Desk services are: proactive network monitoring (for Tiers 2 and 3), patch management, remote management and communications, assets management, and equipment depot repair. Guaranteed Service Level Agreements (SLA) for response times. All support is provided by certified technicians.
The basic level for customer support. The specialist is a generalist with broader understanding of the applications and capable of troubleshooting basic problems.
Staffed with more experienced specialists with a strong exposure to troubleshooting and with deep knowledge of the inner workings of the system. This tier analyzes the data collected by the bottom tier and uses advanced diagnostic tools for troubleshooting and resolving issues.
This tier level responds to complex issues and analyzes the data collected from the bottom tiers. In some cases, this tier participates in multi-vendor meetings to resolve the issue. This tier is also used for specialized service requiring technology configuration management changes.